Tech Support Specialist – Customer-Focused

Simpro Group in Leeds is seeking a Customer Support Technician to join our busy support team. You will handle high volumes of inbound queries via phone and chat, diagnose issues, document solutions, and contribute to knowledge base articles to improve service delivery.

Working in a fast-paced environment, you will develop product expertise, assist with escalations, and help customers maximize value from our cloud-based software solutions, aligning with our customer-centric approach.

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