Transformation Leader, AI-Powered Banking Services

Lloyds Bank plc is seeking a Transformation Director to lead a major service transformation platform across customer servicing, CRM and lending journeys. The role spans the UK and India, guiding strategy, governance and cross-functional delivery to create simpler, faster and more intelligent customer experiences in a high-regulation environment.

You will drive adoption of AI, automation and data-led solutions while partnering with senior leaders to align priorities, budgets and outcomes across

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