Senior IT Service Desk Lead — Mentoring & On-site Support

Dogs Trust Company Limited is seeking a Senior Service Desk Analyst in London to lead a IT service desk team and deliver high-quality end-to-end IT support for colleagues across the charity.

You will manage tickets, including high-priority incidents, escalate where needed, and participate in reviews with external partners. The role requires occasional travel to rehoming centres and charity shops, with weekend work on a four-week cycle.

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