FCA-Regulated Complaints Specialist | Hybrid

Goodlord is a growing property tech company in Lincoln, offering a central complaints role with a hybrid schedule—two days in the Lincoln City Centre office and three days remote (or office if you prefer).

You’ll manage the complaints inbox, ensure timely acknowledgements, and handle cases in line with FCA and internal procedures. The role focuses on clear written responses, records, and cross-team collaboration to drive improvements.

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