Senior Customer Success Manager – B2B SaaS & Renewal Growth

Centellic is seeking a Customer Success Manager to oversee a portfolio of Lexology PRO and SPG customers in London. You will drive retention, adoption, and satisfaction, while coordinating with Sales, Product, Marketing, Support and Retention teams to deliver a consistent experience.

You will develop proactive success plans, monitor health metrics, identify risks and opportunities, and contribute to scalable engagement programmes that support growth and long-term retention.

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