Information Technology Support Technician

Working arrangement: Fully office based

The Graduate Project is working with a professional organisation in the City of London to recruit an IT Support Technician on a temporary-to-permanent basis.

This is an excellent opportunity for someone with previous first-line IT support experience who enjoys providing hands‑on technical support in a busy office environment. You will support colleagues with day‑to‑day IT issues and help ensure meeting‑room technology, presentations and events run smoothly.

The role

• Provide first-line IT support to colleagues across the organisation
• Set up, test and troubleshoot IT and meeting-room equipment for meetings, presentations, training sessions and events
• Support video conferencing technology, including Microsoft Teams
• Diagnose and resolve issues with laptops, desktops, projectors, screens, microphones, speakers, cameras and other equipment
• Assist users with hardware, software, connectivity and general IT queries
• Log, manage and resolve support tickets within agreed service levels
• Maintain IT equipment, including recording faults, repairs and asset information
• Liaise with external suppliers where specialist support or repairs are required
• Deliver a professional and customer-focused support service to users at all levels
• Previous experience in an IT Support Technician, IT Support, Service Desk or AV Support role
• Proven first-line IT support experience is essential
• Confident troubleshooting hardware, software, connectivity and meeting-room technology
• Experience supporting Microsoft Teams or similar video-conferencing platforms
• Strong communication and customer service skills
• Highly organised, proactive and able to manage competing priorities
• Comfortable working independently in a fully office-based role
• Available to start immediately or at short notice

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