Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
We are seeking a reliable and enthusiastic person to support our Lough Bar Team at the exclusive Culloden Estate & Spa.
Under the leadership of our Beverage Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. This casual position offers an hourly rate of £9.55 to £12.75 per hour depending on your age. Typical shifts could include 10am to 6pm, 12pm to 8pm, or 3pm to 11pm, with later hours at the weekend.
We offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, and opportunities for career progression and development.
Hastings Hotels is an equal opportunities employer.
We reserve the right to apply enhanced shortlisting criteria.
About The Role
To be responsible for the presentation of the bar and the service of beverages and snacks for greatest enjoyment of our guests.
- To maintain the cleanliness of service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, bar stocks, preparing and serving beverages, taking orders and payments.
- Greeting guests and responding to their queries.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- To use equipment and bar pumps efficiently, to maintain proper measures and ensure minimum wastage.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Ability to deliver an exceptional standard of customer service
- A professional appearance
- A high level of attention to detail
- Excellent communication skills
Desired Criteria
- Previous experience in a hotel
Skills Needed
Operating Till Skills, Bar Service, Food Service Skills, Exceptional Customer Service Skills
About The Company
The Hastings collection comprises six luxurious hotelsof character and distinction, each set in key locations across Belfast, Derry~Londonderry, Co. Down, and the Antrim Coast. The world-famous Europa Hotel, the four-star Stormont Hotel, and Northern Irelands largest, the five-star Grand Central Hotel – all situated in Belfast. On the hills overlooking Belfast Lough, you will find the idyllic Culloden Estate & Spa. The Group also owns the four-star Everglades Hotel in Derry~Londonderry Northern Irelands second city, and the historic Ballygally Castle set on the stunning Antrim coast. Our six fabulous properties offer guests an impressive choice of venues, from city centre hotels with easy access to all major air, sea, and road links, to those that are located amidst breathtaking scenery…
Company Culture
But its not just about the products; its our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place. Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you achieve those. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey. At Hastings Hotels, we know that great hospitality starts with great people and we have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, generous holiday allowance, and opportunities for career progression and development.
Vacation, Paid time off, Employee development programs, Employee discounts, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee Recognition Scheme, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Staff celebration events
Salary
£9.55 – £12.75 per hour
Skills:Operating Till Skills Bar Service Food Service Skills Exceptional Customer Serv
Benefits:Vacation, Paid time off Employee development programs Employee discounts Preferential room rates Family and friends rates Discount on meals purchased
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