Customer Success Manager – MoD

Overview

In this role, you will serve as the primary post-sale contact for SAS’s UK MOD customers, helping to drive adoption and advocate for the software. You will partner with SAS teams to craft adoption plans and ensure value delivery across IT, users, and executives. You’ll develop reports and insights to support data-driven decisions while identifying opportunities for expansion. You join a values-led, inclusive culture and help scale the MOD relationship through trusted advisory and ongoing enablement.

Pay / Benefits

• top-tier pension
• private health
• life assurance
• wellness programs
• fitness center
• lifestyle perks

Responsibilities

• Serve as post-sale point of contact to develop advocates across the MOD organization
• Define success with customers and manage software adoption to exceed expectations
• Develop adoption plans with content and campaigns across channels
• Build reports/analytics to inform data-driven decisions
• Gather requirements for new and ongoing projects and document the Customer Success Plan with stakeholders
• Monitor Customer Success through metrics and measurements
• Develop knowledge of SAS products to help customers meet goals
• Identify opportunities for upsell/expansion and introduce new software versions
• Ensure adherence to security policies supporting secure software development goals

Key requirements

• MOD experience as civil servant, service member, or reservist
• Experience in a similar role (business partner, sales, technical) in tech
• Knowledge of how the UK MOD operates and procurement processes for data-centric software
• Strong basic sales, communications, and organizational skills
• Ability to work independently in a military team environment
• SC clearance or eligibility/ability to undergo vetting
• Willingness to travel occasionally and work on-site with MOD customers
• Comfort in fast-paced, high-volume sales environments
• Knowledge of SAS products, technology, solutions desired
• Good knowledge of cloud technologies (Cloud Fundamentals Intermediate)

• excellent communication
• stakeholder management
• problem solving
• SAS products, technology, solutions
• data analytics and reporting
• cloud technologies (Cloud Fundamentals Intermediate)

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