Senior Service Desk Analyst — MSP 2nd/3rd Line, Cloud & Security

Goaco Ltd is seeking a Senior Service Desk Analyst to deliver 2nd and 3rd line support for internal users and managed customers. You will escalate complex issues, mentor junior engineers and help improve service quality.

The role covers onboarding, infrastructure and cloud solutions, with a focus on Microsoft 365, Intune and endpoint management. Hybrid on-site presence is required across the UK.

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