Collision Repair Concierge & Customer Experience Lead

Company: Birchwood
Apply for the Collision Repair Concierge & Customer Experience Lead
Location: Leeds
Job Description:

Birchwood Collision Centre in Leeds is seeking a Collision Consultant to deliver outstanding customer service throughout the repair journey. You will build rapport, effectively communicate required repairs and costs, and follow up with customers to ensure satisfaction.

You will manage phone inquiries, walk-ins and complete the paperwork for collision repair orders, coordinating with the workshop and customers to keep processes smooth and transparent.

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Posted: November 4th, 2026