Customer Service Team Leader: Lead, Optimize & Deliver

Company: Johnson Matthey Plc
Apply for the Customer Service Team Leader: Lead, Optimize & Deliver
Location: Watford
Job Description:

Johnson Matthey Plc is seeking a Customer Services Team Leader in Royston, United Kingdom. You will supervise the Customer Service Team, ensuring proactive delivery and strong customer experience across internal and external stakeholders.

Key duties include leading the team to meet business objectives, managing forecasts and order processes, and working with Quality and Outside Sales to resolve complaints and align on terms. Strong leadership and Excel skills are essential.

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Posted: November 4th, 2026