Client Services Account Manager

Overview

As a Client Services Account Manager, you will own a defined client portfolio from onboarding to ongoing service, renewal, and growth across Barbour ABI products. You’ll drive renewals, identify upsell opportunities, and maintain strong client relationships to maximise value. You will work with cross-functional teams, log activities in our CRM, and keep clients updated on product improvements. This role sits in Sales within a dynamic SME backed by a global group, offering autonomy and impact.

Pay / Benefits

• Competitive salary
• Generous commission scheme
• Hybrid working
• 3pm finish on Friday
• 25 to 30 days holiday
• Pension and Life Assurance

Responsibilities

• Provide unrivalled account management for your client set
• Understand client needs and map them to the Barbour ABI product portfolio
• Achieve monthly revenue targets on renewals
• Proactively pursue growth opportunities within your portfolio
• Meet KPIs and manage regular client contact
• Hold regular account review meetings via Teams to secure renewals and upsell
• Ensure client requests and training are completed promptly and to a high standard
• Provide client feedback to improve offerings
• Accurately log client interactions in the CRM
• Communicate product updates to clients

Key requirements

• Experience in a similar Client Services or Account Management role
• Excellent customer service and ability to build long-lasting client relationships
• Determined to exceed sales targets and objectives
• Good objection handling skills
• Self-motivated and determined
• Excellent attention to detail
• Strong administrative skills
• Strong planning, organisation and time management
• Ability to work under pressure and meet tight deadlines

• customer-focused
• relationship-building
• strong communication
• resilience under pressure
• CRM systems
• Microsoft Teams

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