TPA Client Manager – Data Projects (Pensions Administration)

Overview

As Client Manager, you will oversee pension data projects for a diverse client base, ensuring delivery aligns with regulatory obligations and client goals. You will act as the main contact across the project lifecycle, coordinating with clients and specialist teams to maintain high standards and timely outcomes. The role combines delivery, stakeholder management, and team leadership to support growth and excellent client service. This is a client-facing, impact-focused position within the Data Journey team, offering scope to shape pension data initiatives across DB, DC, and CARE schemes. You will join a collaborative culture that values proactive problem-solving and measurable results.

Pay / Benefits

• flexible benefits programme
• supportive and collaborative culture
• mental health and well-being support on-site
• learning and development opportunities with Aspire platform
• volunteering leave and birthday day off
• hybrid working arrangement with two office days per week

Responsibilities

• Define and manage project scope, fees, and delivery expectations with clients; ensure timely and budget-aligned delivery.
• Monitor profitability, control scope changes, and oversee accurate client invoicing.
• Identify opportunities to expand Data Journey services and support business development.
• Develop trusted client relationships; serve as central contact for enquiries and project matters.
• Lead project planning and coordination, keeping stakeholders informed of progress.
• Collaborate with Project Management and wider teams to ensure successful outcomes.
• Organise and contribute to client meetings; ensure action follow-through.
• Provide leadership through coaching, performance management, and career development discussions.
• Ensure quality standards and internal procedures are followed; support complex pension matters.
• Maintain information security and professional standards across projects.

Key requirements

• Degree-level qualification or equivalent experience
• Strong knowledge of DB pension schemes and related legislation
• Experience delivering major pension projects (including GMP equalisation and insurer transactions)
• Track record of managing client relationships and presenting information effectively
• Experience overseeing projects with responsibility for quality, budget and scope
• Commercial awareness with analytical and negotiation skills
• Excellent communication and stakeholder management
• Ability to understand and promote pensions products and services
• Supportive leadership style with ability to develop colleagues
• Proactive, results-driven approach to client outcomes

• strong communication
• stakeholder management
• leadership and coaching
• DB pension schemes knowledge
• regulatory compliance
• project delivery management

…