Systems Engineer: Infrastructure

Overview

As a Systems Engineer in the Museum’s Information Services team, you will maintain and improve critical IT infrastructure across server, network, cloud and telephony services to support staff and visitors. You’ll work hands-on with a collaborative group, handling incidents, maintenance and upgrades while contributing to cloud adoption initiatives. Your work enables reliable, secure services pivotal to daily operations and strategic transformation. You will shape infrastructure resilience and play a key role in a broad, enterprise-scale IT transformation.

Responsibilities

• Support day-to-day operation, maintenance and performance of server, network and telephony infrastructure
• Monitor system health, perform preventative maintenance and resolve incidents within SLAs
• Install, commission and maintain infrastructure equipment and support upgrades
• Contribute to change control, architecture and infrastructure projects, including new technologies
• Help ensure infrastructure meets security, business continuity and disaster-recovery requirements
• Maintain technical documentation, asset records and service-performance information
• Collaborate with senior colleagues, Service Desk and third-party suppliers, sharing knowledge
• Keep up to date with developments and emerging technologies across IT

Key requirements

• Practical experience with Cisco switching and routing
• Experience with Active Directory/Azure AD
• Windows Server experience
• Azure PaaS/IaaS services and PowerShell or automation
• Experience delivering or supporting infrastructure projects
• Ability to diagnose issues and respond to alerts to resolve problems
• Experience working with third-party suppliers and vendors
• Awareness of infrastructure security, data governance, business continuity and DR requirements
• Strong written and verbal communication skills
• Positive, collaborative attitude and adaptability to change

• collaborative
• problem-solving
• clear communicator
• Cisco switching and routing
• Active Directory/Azure AD
• Windows Server

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