Senior CRM Architect: Lifecycle & Retention (Remote)

M-KOPA is hiring a Senior CRM Manager to design and scale lifecycle programmes that drive retention, upsell, and customer lifetime value for millions of customers across Africa. You’ll own end-to-end CRM strategy, build automated journeys in tools like Braze, CleverTap, MoEngage, and scale them across markets with a hands-on, results-focused approach.

Extend engagement through gamification, loyalty mechanics, and novel retention levers while collaborating with Product, Commercial, and Operations

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