Remote Technical Support Agent

The Remote Technical Support Agent – UK role centres on owning the support queue end to end during European hours.

3 to 5 years of technical support.

What you’ll build and improve

• Triage, reproduce, resolve, follow up
• Own the support queue end to end during European hours

What you’ll bring

• Disciplined ticket hygiene and the ability to manage a queue with competing priorities in a fully remote, async first environment
• Excellent written and verbal communication, with the ability to make complex technical issues feel simple to a non-technical merchant
• Strong working knowledge of Shopify (themes, admin, APIs) and the mobile app ecosystem (App Store and Google Play sub
• Proficiency with helpdesk platforms (Intercom, Zendesk, or Gorgias) and ticketing tools like Asana or Jira
• ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers
• Right to work in the UK

Role details

• Work model: Remote
• B+ in revenue processed

Compensation

• Salary: £75,000 to £85,000
• OTE: £75,000
• Competitive salary

Benefits

• Employer-contributed private medical through our UK EOR
• Workplace pension

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