Customer Experience Manager — Lead High-Volume Store Team

Zara in London is seeking Managers – Customer Experience to lead our service culture on the shop floor and drive exceptional customer journeys across every touchpoint. You will own the end-to-end customer journey, coach a team of Customer Experts, handle service recovery and oversee daily operations to maintain fast, friendly service during peak trading.

This full-time role requires flexibility, including evenings and weekends, and a focus on seamless integration of online and in-store

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