Senior Service Quality & Assurance Lead

Nest Pensions is seeking a senior Quality Assurance leader to oversee the continuous improvement of service quality for a large member base. You will drive how we measure outcomes, design assurance frameworks, and coordinate with our outsourced operations to ensure credible, data-driven improvements across customer journeys.

You’ll shape performance metrics, coach a high-performing team, and partner with senior stakeholders to translate insights into practical actions that uplift member

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