Job Description
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Your New Company
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n You will be joining a well-established public sector organisation delivering a vital frontline service to local communities across Glasgow. Operating 24/7, the team provides essential support to residents, handling a variety of enquiries and incidents that require a professional, empathetic and efficient response.
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Your New Role
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n As a Call Handler, you will be the first point of contact for members of the public, responding to a range of incoming calls in a fast-paced environment. Working on a rotating 4 days on / 4 days off shift pattern, including day shifts, back shifts and nightshifts, you will:
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- Handle incoming calls from customers and service users
- Respond to telecare and community alarm activations
- Log and process anti-social behaviour complaints
- Manage homelessness reports and requests for emergency assistance
- Provide reassurance and support to vulnerable individuals
- Accurately record information on internal systems
- Liaise with internal departments and external agencies where required
- Ensure all enquiries are handled professionally and in line with established procedures
- This is a temporary opportunity offering competitive rates of up to 23.17 per hour.
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What You'll Need to Succeed
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n To be successful in this role, you will demonstrate:
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- Previous experience within a call handling, contact centre or customer service environment
- Excellent communication and listening skills
- The ability to remain calm and professional under pressure
- Strong administration and IT skills
- Experience handling sensitive or challenging situations
- A flexible approach to working a variety of shift patterns, including nights and weekends
- Experience supporting vulnerable customers would be advantageous
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What You'll Get in Return
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- Competitive hourly rate of up to 23.17 per hour
- A structured 4 on / 4 off shift pattern
- Opportunity to gain valuable experience within a busy public sector environment
- Full training and ongoing support
- The chance to make a genuine difference to local communities
- Immediate start opportunities available
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What You Need to Do Now
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n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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