First-Line Platform Support Specialist

MSite by Infobric is seeking a Customer Service Representative to be the first point of contact for customers, delivering exceptional service across inquiries, service requests, and technical issues. You will guide customers on using the MSite platform, troubleshoot first-line issues, and ensure interactions meet service levels.

The role involves logging and managing support tickets, gathering information, and progressing incidents within agreed SLAs, while collaborating with colleagues across

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