Senior AI Automation & Service Engineer

Overview

As a Senior Engineer at Bumble, you will lead automation projects across the employee experience, while also delivering hands-on IT support. You’ll drive AI-powered service enhancements and manage core tooling to improve workplace efficiency. You’ll collaborate with cross-functional teams to automate common issues and set engineering standards, contributing to Bumble’s zero-ops vision. This role combines technical execution with mentorship, in a hybrid London-based setting.

Pay / Benefits

• Annual learning & development budget
• Private Medical Insurance
• Private Dental Insurance
• Mental health support
• Unlimited PTO
• Enhanced parental leave

Responsibilities

• Lead automation initiatives across the employee experience lifecycle and provide hands-on IT support
• Administer Jira Service Management (workflows, queues, automation rules, permissions, dashboards)
• Maintain desktop engineering standards (OS imaging, application packaging, patch management, endpoint lifecycle)
• Provide Service Desk support: respond to tickets, triage requests, first-line troubleshooting
• Integrate AI agents into service experiences (employee chatbots, self-service tools)
• Partner with support and platform teams to automate common issues
• Analyze service data to prioritize automation impact
• Mentor junior engineers and set automation best practices
• Participate in day-to-day IT operations (monitoring, ticket queue actions)
• Perform hands-on hardware setup, AV troubleshooting, and network equipment adjustments as required

Key requirements

• 6+ years of experience in Engineering and Workplace technology
• Experience with administration of Jira
• Experience with ThousandEyes or similar tools
• Strong scripting proficiency (Python, Bash)
• Working experience with Slack integrations or similar tools
• Comfortable with MDM tools (Iru) and endpoint automation (macOS)
• Solid understanding of networking and endpoint security
• Able to independently troubleshoot cross-system issues

• initiative and proactivity
• problem-solving and analytical mindset
• mentoring and knowledge sharing
• Jira Service Management administration
• ThousandEyes or similar network tools
• Python and Bash scripting

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