IT Service Delivery Lead — Hybrid & Customer‑Focused

Company: MCS Group
Apply for the IT Service Delivery Lead — Hybrid & Customer‑Focused
Location: Northern Ireland
Job Description:

MCS Group is working with an established professional services organisation to recruit an IT Service Delivery Manager. This hands-on role combines leadership of a small service desk with technical support, service improvement and technology projects, reporting directly to the IT Director.

You will lead the service desk across Belfast city centre and remote sites, coach colleagues, resolve complex issues and ensure users receive an effective IT service.

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Posted: November 7th, 2026