Patient Services Co-ordinator Team Leader

Overview

As Patient Services Team Leader you will guide the reception function within a friendly GP practice, shaping patient-facing service and administration. You will oversee appointment systems, frontline queries, and compliance with policies to deliver a welcoming, efficient patient experience. You’ll work with a multidisciplinary team to handle feedback, referrals, and information requests while maintaining accurate records. This role offers development within a supportive clinical environment that values teamwork and high-quality care. You will play a key part in sustaining smooth operations and responsive service for 13,000 patients.

Pay / Benefits

• permanent contract
• full-time role
• ongoing staff development

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming calls and handle caller requests
• Signpost patients to the correct service
• Initiate contact with patients, team members and external agencies
• Code data on the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information
• Input data into patients healthcare records
• Direct requests for information to the administrative team
• Manage all queries efficiently
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area
• Monitor and maintain the reception area and notice boards
• Support clinical staff with general tasks

Key requirements

• GP surgery experience
• GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Polite, clear telephone manner
• Proficient with MS Office
• Effective time management
• Teamwork and autonomous working
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Flexible and cooperative
• Motivated and forward thinking
• High integrity and loyalty
• Empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside core office hours
• DBS check

• excellent communication
• polite and empathetic
• team player
• MS Office applications
• clinical IT system user skills
• data entry

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