?The opportunity
Cpl recruits contract staff for regulated financial services clients in Dublin city centre. Roles in loan servicing, arrears, collections and customer resolution come up regularly and fill quickly.
These roles suit people who are organised, accurate and confident dealing with customers in a regulated environment. You’ll join established teams managing mortgage and loan accounts, working directly with customers on queries, arrears and repayment arrangements.
Previous financial services experience is preferred. Strong contact centre or customer service candidates who want to move into financial services will also be considered.
Key responsibilities
The exact duties depend on the role and team. Most roles include several of the following.
Customer contact
Handle inbound and outbound calls and written correspondence on mortgage and loan accounts
Assess customers’ financial information and agree affordable, sustainable repayment options
Resolve queries and complaints promptly, treating customers fairly at every stage
Case and portfolio management
Manage an assigned caseload and move each case towards the right outcome
Prepare clear, accurate case notes and recommendations for approval
Work with other teams to get the information needed to progress cases
Risk and compliance
Follow all policies, procedures and regulatory requirements, including CCMA and CPC
Work to agreed service levels, targets and deadlines
Record errors and incidents as soon as they’re found and escalate them in line with policy
Requirements
Essential
At least 1 year’s experience in financial services, banking, lending, a contact centre or another regulated customer-facing setting
Strong attention to detail and a consistently high level of accuracy
Clear written and spoken communication, with customers and colleagues
Comfortable managing high volumes and working to deadlines
Good Microsoft Office skills and the ability to learn new systems quickly
Available to start immediately or at short notice
Desirable
Experience in mortgages, loan servicing, arrears, collections or debt resolution
Working knowledge of CCMA and CPC
QFA or APA (Loans), which is required for arrears and case management roles
Experience assessing financial statements or preparing credit recommendations
A third-level qualification in finance, business or a related subject
What’s on offer
€35,000€45,000 pro rata, depending on role and experience
6-month contract initially
Hybrid working: 3 days onsite, 2 days from home
City centre location
Experience in a regulated financial services environment
Pre-employment screening
These are regulated roles. Successful candidates complete standard pre-employment background and reference checks before starting.
How to apply
Send your CV to and include:
Your availability or notice period
Whether you hold QFA or APA
The type of role you’re most interested in
If no role suits you right now, I’ll keep your CV on file and contact you when one opens.
WHJS1_NI
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