Role summary/purpose of job
There are three key towers within the IT organisation: Technology, Data and Product.
The Data Tower is responsible for maximising the value of the firm’s data assets, enabling consistent, trusted and strategically governed data products across the firm.
The Data Office Delivery team works closely with business stakeholders to understand business challenges, define data and reporting requirements, and deliver data products that drive operational efficiency, informed decision-making and business value.
The Business Systems Analyst acts as a key interface between the Data Office and the business. Working as one of the primary business-facing analysts within the team, the role is responsible for engaging stakeholders, understanding business processes, gathering and documenting business and data requirements, and supporting the successful delivery of data products, reporting solutions and process improvements.
Key responsibilities and deliverables
Business Process Analysis
- Develop an understanding of business processes, systems, data domains and enterprise data flows to support analysis and solution delivery.
- Analyse and document current-state and future-state business processes, data flows and information requirements.
- Produce process maps, data flow diagrams, system context diagrams, data mapping artefacts and other analysis deliverables to support business and technical stakeholders.
- Identify opportunities to improve processes, enhance data quality, increase automation and reduce manual effort.
- Assess the impact of proposed changes on business processes, systems, enterprise data and reporting outcomes.
- Support the definition and documentation of business rules, data definitions and critical data elements.
- Ensure alignment between business requirements, enterprise data standards and intended business outcomes.
Requirements Gathering & Definition
- Elicit, validate and document business, enterprise data and reporting requirements through workshops, interviews and stakeholder engagement activities.
- Translate business needs into clear, delivery-ready requirements, user stories, acceptance criteria, reporting logic and governed business rules.
- Document data requirements, including source systems, business definitions, data quality expectations, calculations and consumption requirements.
- Assess the impact of change requests and support prioritisation of competing demands.
- Maintain requirements traceability throughout the delivery lifecycle.
- Work with business stakeholders and delivery teams to ensure requirements remain aligned to business objectives and enterprise data standards.
Collaboration & Delivery Support
- Act as a liaison between business stakeholders and Data Office delivery teams.
- Work closely with Data Product Owners, Data Engineers, architects, developers and business stakeholders to clarify business, process and enterprise data requirements.
- Translate business, process and data requirements into delivery-ready specifications and supporting artefacts.
- Support backlog refinement, prioritisation and requirements clarification activities throughout the delivery lifecycle.
- Collaborate with delivery teams to define acceptance criteria and support testing and validation activities.
- Support the successful handover of requirements and analysis artefacts into delivery and implementation teams.
- Promote alignment between business objectives, enterprise data standards and delivered solutions.
- Support delivery teams in understanding business context, intended outcomes and enterprise data requirements to ensure successful implementation.
Change Enablement & Adoption
- Support the implementation of new data products, reporting solutions and business capabilities.
- Assess business impacts and support adoption activities where required.
- Develop user journeys, process documentation and supporting materials.
- Support stakeholders in understanding new ways of working, business processes and enterprise data.
- Assist with the definition and communication of business changes resulting from new data products and capabilities.
- Support business readiness activities to ensure solutions can be successfully adopted and embedded into operational processes.
- Ensure delivered solutions align with business needs, user expectations and operatio
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