Senior Customer Success Manager – Hybrid, Growth & Retention

Onclusive is seeking a Customer Success Manager to manage a portfolio of 60–70 clients with a total value of about £1m. You will act as the trusted advisor, focusing on retention and upsell, while coordinating with Product, Technical Support, and Partnerships to deliver value.

You will lead client meetings, understand needs, and drive adoption of Onclusive solutions. This role demands collaboration, strategic thinking, and strong communication to maintain exceptional customer satisfaction.

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