Processing customer orders on SAP / Sage200 & other internal systems / portals
Effective communication with customers to deliver excellent customer service
Handling phone and email queries
Liaising with customers and delivery partners to ensure timely delivery
Liaising with the warehouse
Liaising with other internal teams as appropriate such as sales and finance
Arranging returns and issuing credit notes
Invoicing customers
Filing and admin duties
Ensure correct details are entered into SAP/ Sage200 including pricing
Adhering to customer specific requirements
Reporting quality issues and customer complaints to the Operations Manager and Quality Person
Prioritize workload on a daily basis
For duties related to GDP:
To ensure that all activities associated with wholesaling operations are undertaken in compliance with the Company’s Wholesale Distribution Authorization – WDA(H)
To ensure compliance with Good Distribution Practice in all activities associated with purchase, supply and distribution of medicinal products
To maintain a high standard of service to all customers
To comply with Health & Safety Regulations
To maintain the confidentiality of all information relating to the business activities of the Company
To attend relevant training courses as required by the Company
Adhere to the Company Quality Management System (QMS) processes and procedures
Highlight any changes necessary to the QMS to reflect current business practices to Line Manager and/or Responsible Person
Continual improvement of the QMS
Competencies:
Good organizational skills
Experience in customer service environment
Ability to work under pressure and prioritize workload
Good communication skills – verbal and written
Good computer skills
Experience with Sage200 / SAP or equivalent
Ability to work as part of a team
Excellent attention to detail
Strong work ethic and a team player
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