Business Analyst – Process Mapping / Business Systems – Pharma

We are seeking an experienced Senior Business Analyst to support a programme of work focused on business processes, operational workflows, data flows, and IT systems. This role requires a hands‑on analyst who can quickly understand how operations and system interact, document current‑state processes, and identify gaps, dependencies, and opportunities for improvement.

Working across Operations, Quality and IT you will play a key role in creating a clear picture of the technology landscape, system interfaces, data ownership, and operational processes.

Within the initial phase of the engagement, you will be responsible for producing:

• System inventory across the operational and technology landscape
• End‑to‑end GMP data mapping
• Interface catalogue between business‑critical systems
• Gap analysis of existing User Requirements Specifications (URS)
• Dual‑running process maps
• Process, system, data, and ownership gap assessments

Key Responsibilities

• Lead workshops to capture and document business processes and system interactions
• Create end‑to‑end process maps covering operational, quality, and technology workflows
• Analyse how data is created, used, reviewed, approved, and transferred between systems
• Document interfaces, integrations, dependencies, and manual touchpoints across the application landscape
• Produce clear and structured business, user, and functional requirements
• Identify ownership gaps across systems, processes, and data domains
• Work closely with Operations, Quality, IT, Engineering, and external suppliers to validate requirements and business processes
• Support decision‑making through analysis of current‑state processes and systems
• Business Analyst, leading requirements and process analysis activities independently
• Strong business process mapping experience using tools such as Visio, BPMN, Lucidchart, or equivalent
• Proven experience analysing complex IT environments with multiple integrated systems
• Experience documenting system interfaces, integrations, data flows, and data ownership models
• Strong understanding of User Requirements Specifications (URS), Functional Requirements Specifications (FRS), and requirements traceability
• Experience working within validated system environments and Computer System Validation (CSV) frameworks
• Pharmaceutical, manufacturing, or other regulated environments
• LIMS, environmental monitoring, or quality management systems
• Pharmacy compounding applications such as CATO
• ERP, CRM, stock management, and order management systems
• Building Management Systems (BMS) and Facilities Management Systems (FMS)
• Knowledge of data integrity principles, including ALCOA+

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