Associate Customer Success Manager

Overview

In this role you will nurture a growing portfolio of small and medium-sized customers, focusing on retention and platform adoption. You will act as a dedicated advocate and product expert, guiding clients through complex partnership challenges and operational needs. You will deliver platform training and consult on ad tracking, reporting, and finance configurations to empower users. You’ll collaborate across teams to craft bespoke solutions and stay ahead of product fundamentals to drive customer success and growth.

Pay / Benefits

• Flexible Working
• Mental health and wellness benefit with therapy/coaching
• Restricted Stock Units (RSUs) with 3-year vesting
• Coursera subscription
• Parental leave (26 weeks primary, 13 weeks secondary)
• Technology stipend and internet allowance

Responsibilities

• Manage and grow a portfolio of SMB customers to boost retention and platform adoption
• Provide expert account operations support for select Enterprise customers
• Deliver platform training and consult on ad tracking, reporting, and finance configurations
• Collaborate with cross-functional teams to design bespoke client solutions
• Lead escalation management with transparent, timely resolutions
• Champion the product by staying informed on core functionality and partnership marketing fundamentals

Key requirements

• 1+ years of experience in Affiliate, Partnerships, or Digital Marketing
• 1+ years in a client-facing role with a service-oriented approach
• Strong communication skills and ability to advocate for customers
• Desire to learn and become a technical expert in SaaS tools
• Collaborative mindset with attention to detail in a fast-paced environment

• excellent communication
• customer advocacy
• collaboration
• SaaS tools proficiency
• ad tracking
• reporting configurations

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