We’re working with a globally recognised audio technology company based in Manchester, developing products used by musicians, engineers and audio professionals around the world.
They’re looking for a Customer Success Specialist to help customers and partners get the most out of their products.It’s a varied, hands-on role combining technical support, product guidance and relationship building, with opportunities to travel internationally and work directly with customers.
In this Customer Success Specialist role in Manchester, you will:
- Build strong relationships with customers and partners, supporting them throughout their experience with the products.
- Provide pre and post-sales support, helping with technical queries, product selection and troubleshooting.
- Deliver product demonstrations, training and guidance to help customers get the best from the technology.
- Share customer feedback and insights with internal teams, helping influence product improvements and future development.
The ideal Customer Success Specialist will have:
- Experience in customer success, technical support, applications engineering or a customer-facing technical role.
- A good understanding of audio technology, music equipment or related products.
- Confidence explaining technical concepts, delivering demonstrations and working with a range of customers.
- A proactive, people-focused approach, with a willingness to travel internationally to meet customers and partners.
This is a great opportunity to combine your interest in audio technology with a role that puts you close to customers, products and the people using them every day.
The role is based in Manchester, with international travel as part of the position.
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