Company: Royal London Group
Location: Glasgow
Job Description:
Royal London is seeking a Digital Colleague Experience Lead, Acting Head of, to drive transformation across Contact Centres and Group Operations. You’ll shape end-to-end customer journeys and colleague workflows, combining digital, AI, and operations leadership to deliver measurable improvements.
The role requires senior stakeholder influence, hands-on experience with CCaaS platforms, and a proven track record in large-scale service environments, with hybrid working in Alderley Park or Glasgow.
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Posted: November 7th, 2026