£36,581 -£45,529
Consultation grade – subject to formal evaluation under the Equal Pay Programme
Working 36.5 hours per week
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
About The Role
We’re looking for a customer-focused and experienced Housing Officer to deliver an effective, responsive housing management service for Birmingham City Council’s residents. You’ll manage a varied caseload, including complex tenancy issues, complaints, escalated enquiries and breaches of tenancy. Using prevention, early intervention and enforcement approaches, you’ll work to sustain tenancies, address anti-social behaviour and ensure council homes and neighbourhoods are managed in line with relevant legislation, policies and procedures. Working closely with residents, colleagues and external partner agencies, you’ll help resolve housing-related issues, provide practical advice and support residents to access appropriate services. You’ll also contribute to improving service delivery, maintaining accurate records and achieving positive outcomes for individuals and communities across Birmingham.
What You’ll Be Doing
- Manage complex housing management cases, including escalations from Neighbourhood Officers, ensuring issues are investigated thoroughly and resolved in accordance with Council policies and procedures.
- Investigate and respond to complaints, enquiries and tenancy breaches, taking appropriate action to address anti-social behaviour, potential housing fraud and other tenancy management concerns.
- Provide advice and guidance to residents on tenancy matters, housing options, welfare benefits, budgeting and income maximisation, helping them sustain their tenancies and access relevant support.
- Work collaboratively with statutory, voluntary and community organisations to resolve complex housing issues, participate in multi‑agency meetings and make appropriate safeguarding referrals where required.
- Engage with residents and community groups, encouraging participation and providing clear information on housing options, including social housing, private rented accommodation, mutual exchanges and other available solutions.
- Maintain accurate case records and management information, monitor performance against agreed targets and contribute to reports, recommendations and service improvement activities.
- Ensure all work complies with relevant housing legislation, Council policies, equality and diversity requirements, data protection, safeguarding and health and safety procedures.
What We’re Looking For
- Experience working within a housing management environment, with an understanding of tenancy management, relevant housing legislation and associated policies and procedures.
- Experience managing a varied caseload, including complex tenancy issues, complaints, customer enquiries and breaches of tenancy.
- Strong communication and customer service skills, with the ability to engage professionally with residents, colleagues and external stakeholders, including when dealing with sensitive or challenging situations.
- Excellent organisational and problem‑solving skills, with the ability to prioritise competing demands, manage deadlines and maintain accurate case records.
- Experience of partnership working and multi‑agency collaboration to resolve housing‑related issues and support residents with complex needs.
- The ability to provide clear, practical advice and guidance on housing options, tenancy sustainment and relevant support services, recognising safeguarding concerns and making appropriate referrals.
- A proactive and inclusive approach, with a commitment to delivering high‑quality housing services, promoting resident involvement and achieving positive outcomes for Birmingham’s communities.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Information for applicants with a disability
We are a proud Disability Confident Employer. We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday). If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.
The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There Is a Clear Vision Which Is Ensuring That The Council Is Working For Communities Today And Building For Tomorrow, We Focus Our Resources On Five Key Priorities
- A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
- An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
- A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
- A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
- A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.
We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long‑term success, with lots of development opportunities, such as apprenticeships.
In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well‑being support, annual travel passes and discounts at a number of city centre establishments.
Birmingham City Council is a Foundation Living wage employer – known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.
For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies
Company Info
Website http://birmingham.gov.uk/ Telephone 0121 675 7070 Location Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom
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