Service Level & CSI Manager – ITIL-Driven Improvement

DXC Technology in Farnborough is seeking a Service Level & Continual Service Improvement Manager to own SLM and CSI practices. You will negotiate, monitor and report on SLAs/OLAs/UCs, driving continual improvement and IT service value.

This role requires close collaboration with customers, service owners, and suppliers, with a focus on data-driven decision making. You will lead performance reporting, governance, and improvement initiatives across IT services, ensuring outcomes align with

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