Low-touch Customer Success Manager (Remote – EMEA)

Overview

In this role you serve as the primary post-sales partner for a portfolio of enterprise accounts in EMEA, guiding onboarding, adoption and renewal. You drive structured cadences, executive-aligned planning, and ROI-focused value messaging to ensure scalable outcomes. You work cross-functionally to unblock customers and influence product and roadmap priorities. This is a chance to shape how customers realize value from n8n’s AI-enabled automation at scale.

Pay / Benefits

• Competitive compensation
• Equity ownership
• Remote-first with off-sites
• 30 days vacation in Europe (plus holidays)
• Health & wellness benefits
• 401(k) retirement plan with employer match (US)

Responsibilities

• Own and manage a portfolio of enterprise customers through onboarding, adoption, and renewal
• Lead kickoffs, success planning, and executive business reviews with stakeholders
• Drive onboarding and enablement for technical and business audiences to accelerate time-to-value
• Establish and maintain a disciplined operating cadence (health checks, QBRs) using data and adoption signals
• Monitor health and usage signals, identify risks, and coordinate timely resolutions
• Quantify business value and ROI throughout the lifecycle and communicate outcomes
• Identify expansion opportunities (upsell/cross-sell) in collaboration with Account Executives
• Collaborate with Support, Solutions Engineering, and Product to remove blockers and improve the customer journey
• Provide feedback to Product/Engineering to inform roadmap priorities

Key requirements

• Enterprise SaaS customer success experience with end-to-end lifecycle management
• Technical fluency to engage IT/engineering stakeholders on APIs, integrations, authentication, environments, and automation architecture
• Commercial acumen with renewals and expansion experience and track record of retention and growth
• Value and outcomes mindset with the ability to translate product usage into ROI narratives for executives
• Operational rigor and ability to manage competing priorities with clear follow-through
• Clear, high-trust communication with both technical and executive stakeholders
• Cross-functional collaboration with Sales, Support, Solutions Engineering, and Product
• Builder mindset in ambiguity and comfort in fast-moving environments with ownership of processes
• Automation + AI curiosity and experience applying automation/tools to improve customer value

• Clear, high-trust communication
• Cross-functional collaboration
• Builder mindset in ambiguity
• APIs, integrations, authentication concepts
• Automation architectures and environments
• Experience with workflow platforms or iPaaS

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