Hitachi Rail GTS UK Limited in London is seeking a Duty Operations Manager to oversee the live Network Operations and ensure continuous service for Connect users. You will lead a team of Network Analysts, Rapid Response Technicians, and Service Desk Operators, driving incident management and fault resolution with a strong focus on safety and customer satisfaction.
The role requires hands‑on leadership, real‑time decision making, and cross‑functional coordination to meet SLAs and performance
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