Global Service Design Lead – Employee Experience & Insights

Boston Consulting Group is seeking an analytical Service Designer to join our Global IT Design Center of Expertise. You will define and design end-to-end service experiences, create and evaluate service design blueprints, and conduct quant and qualitative research to understand employee needs.

The role requires at least 7 years in service design, ability to lead workstreams across time zones, and strong communication to articulate design decisions to senior leadership.

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