Care Compliance & Quality Improvement Officer

Cera Care Ltd in London is seeking a Service Support Officer to manage electronic call monitoring, compliance, and investigations, ensuring a safe, high-quality home care service. You will work with staff to resolve alerts, reconcile visit data, and help drive improvements across the branch.

The role emphasizes accuracy in data capture, adherence to procedures, and collaboration with the Registered Manager to support outstanding quality ratings and daily reporting.

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