Customer Service Team Lead: Data-Driven Coaching, Hybrid Role

Lendable in Chatham, Kent is seeking a Team Lead for the frontline servicing division. You will lead, coach, and develop a team of about 10 frontline agents delivering exceptional service and supporting customers, including those in complex or vulnerable circumstances.

You will use data and insights to drive continuous improvement, dedicate up to 30% of your time to process improvements, and collaborate with Product, Technology and Operations to enhance automation and workflows, while managing

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