Hybrid B2B Operations Manager – SLA Focus & Scale

Tapi Carpets & Floors is hiring an Operations Manager to lead our B2B operations in a hybrid role based in Orpington. You will own day-to-day delivery from quote to order to fitting and aftercare, ensuring smooth workflows and fast response times for our partners.

You will coach the Sales Support team, drive KPIs and SLAs, and partner with Stores, Finance and Supply Chain to deliver on-time orders right first time. You’ll shape systems and CRM to empower the team.

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