An exciting opportunity has arisen for an experienced Head of Service Centre (Field Service) to lead and transform the service operations of a growing, ambitious business operating within the industrial equipment and packaging machinery sector.
Reporting directly to the COO, this is a senior leadership role with full responsibility for the performance, profitability and strategic development of the Service Division. The successful individual will lead a nationwide team of field service engineers and coordinators, driving operational excellence, recurring revenue growth and improved commercial performance.
With an ambitious acquisition and growth strategy, the business is looking for a commercially focused leader who can build a scalable, high-performing service operation.
Key Responsibilities:
- Take full ownership of the Service Division P&L, driving revenue growth, profitability and EBITDA performance.
- Lead and develop nationwide field engineering and service coordination teams, improving productivity, utilisation and service delivery.
- Develop recurring revenue streams through preventative maintenance programmes, long-term service contracts and premium support offerings.
- Implement operational improvements, performance KPIs and digital systems to enhance efficiency and customer satisfaction.
- Support the integration of acquired businesses, standardising service processes and building a scalable operating model.
- Drive a strong health and safety culture while maintaining exceptional service standards and customer relationships.
Experience Required:
- Proven leadership experience within technical service operations, ideally managing nationwide field engineering teams.
- Strong commercial acumen with demonstrable experience managing a service P&L and delivering profitable growth.
- Track record of developing recurring revenue through service contracts and maintenance programmes.
- Experience driving operational transformation, implementing KPIs and improving service performance.
- Background in packaging machinery, industrial equipment, automation, manufacturing technology or engineering services would be advantageous.
- A hands-on, commercially driven leadership style with the ability to operate strategically and deliver measurable results.
This is an excellent opportunity to take ownership of a significant service operation and play a central role in the continued growth and development of an ambitious business.
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