Retail Advisor
RealLiving Wage
Newcastle Upon Tyne & Metrocentre
Casual
Closing Date:Wednesday 11th November
Be part of something bigger. Deliver products our supporters love.
*Please note, we may require you to work between the Metrocentre and Newcastle Club Shop*
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If youre motivated by teamwork, pride in your work and delivering great experiences, youll find the support, opportunity and sense of belonging to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fastpaced and exciting retail environment, supporting a premium experience for every visitor to our stores.
About the role
As a Retail Advisor, youll be part of a positive, knowledgeable and supportive retail team, helping to deliver a welcoming and inclusive experience for every customer.
This role requires flexibility, as retail operations are busiest during key trading periods. Youll be expected to work across weekdays and weekends, including matchdays, Bank Holidays and peak trading events such as kit launches. Shift patterns will be shared in advance wherever possible to support worklife balance.
What youll do
* Provide a friendly, helpful and inclusive service to every customer, ensuring they feel welcome and supported
* Work a variety of shifts across weekdays, weekends, matchdays and Bank Holidays, supporting the needs of the store during peak periods
* Maintain high standards across the shop floor, including stock replenishment and visual presentation
* Build and maintain knowledge of our products to confidently support customers with information and guidance
* Deliver quality and efficient service during busy trading periods, including matchdays and product launches
* Support stock handling both front and back of house, taking care of all products
The team
Youll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value collaboration, curiosity and a positive approach, and we recognise that everyone brings different strengths and perspectives to the team.
About you
Were looking for people who:
* Are available to work flexibly, including weekdays, weekends, matchdays and Bank Holidays
* Have previous customer service experience
* Communicate clearly and respectfully with customers and colleagues
* Enjoy working as part of a team in a fastpaced environment
* Are reliable, organised and take pride in their work
United As One
Were committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths and were proud to create an environment where everyone feels valued, supported and able to be themselves.
Safeguarding
Were committed to being a place where everyone is safe, heard and able to thrive. Safeguarding and welfare are everyones responsibility, and all colleagues are expected to uphold the highest standards and complete relevant training.
How to apply
To access the full job description for this roleclick here.
For further information about this role and working at the Club, please visit our careers page.
Please apply as soon as possible, as this vacancy may close early if we receive a high volume of suitable applications.
Job Expiry Date: 2026-11-11 08:00:00…