Head of Customer Success

Overview

As Head of Customer Success, you will own enterprise relationships from onboarding to renewal, helping clients realize measurable outcomes. You’ll shape the CS function at a fast-growing AI startup serving financial services, working closely with Product, Engineering, and Sales. Your role is to drive adoption, retention, and expansion while gathering customer insights to inform product improvements. This is a strategic, high-impact opportunity to build foundations for a world-class customer experience and participate in equity-based rewards.

Pay / Benefits

• Salary 90,000 – 120,000
• Equity
• Bi-Annual Salary Reviews
• Annual Equity Refresh

Responsibilities

• Own post-sale customer relationships from onboarding through renewal
• Drive customer adoption, retention, and expansion opportunities
• Build trusted relationships with senior stakeholders in financial institutions
• Gather and communicate customer feedback to Product and Engineering teams
• Monitor customer health and ensure successful platform adoption

Key requirements

• Background in Consulting or Customer Success within a B2B SaaS environment
• Excellent stakeholder management and communication skills
• Commercially aware with an understanding of customer retention and growth
• Highly organised, proactive, and self-motivated
• Interest in AI, financial crime prevention, compliance, or fintech

• Stakeholder management
• Clear communication
• Organised and proactive
• Self-motivated
• B2B SaaS experience
• Customer success management

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