Do you have strong leadership skills, operational management experience, and a passion for delivering high-quality repair and maintenance services? We’re looking for a Team Manager to join our Planned Projects team and play a key role in leading operational teams and delivering excellent services across our communities. This role covers the North West region, including Liverpool, St Helens and Warrington.
What you’ll be doing:
- Lead and manage operational teams, administrative staff and contractors to deliver high-quality responsive repairs and maintenance services.
- Manage day-to-day operational activities, ensuring works are completed safely, efficiently and in line with contractual requirements and performance targets.
- Oversee financial performance, including monitoring budgets, controlling costs and ensuring value for money across contracts and projects.
- Plan, organise and forecast workloads to ensure operational priorities and customer expectations are achieved.
- Drive a performance-focused culture, ensuring high standards of customer care, quality and service delivery.
- Monitor contract performance and implement service improvements to enhance efficiency and operational outcomes.
- Manage subcontractors, ensuring work is delivered to agreed standards, timescales and compliance requirements.
- Lead, motivate and develop staff through coaching, training and effective performance management.
- Support workforce planning, attendance management and employee relations activity in line with policies and procedures.
- Ensure all health & safety requirements, statutory obligations and compliance standards are met across all operations.
- Investigate customer complaints, identify solutions and ensure issues are resolved professionally and effectively.
- Use IT systems and operational technology to support service delivery, reporting and performance monitoring.
- Work collaboratively with clients, stakeholders and internal teams to support business growth and continuous improvement.
- Participate in out-of-hours rotas where required to support operational service delivery.
Qualifications:
ONC / NVQ Level 3 in a construction-related discipline.
- SMSTS, IOSH or equivalent Health & Safety qualification.
- Valid CSCS card.
- Full UK driving licence.
- Minimum 2 years’ experience within a management or supervisory role.
- Strong knowledge of construction, repairs and maintenance operations.
- Experience managing operational teams and contractors within a fast-paced environment.
- Understanding of maintenance contractual requirements and performance management.
- Strong financial awareness and experience managing operational budgets.
- Experience implementing service improvements and new initiatives.
- Excellent communication, leadership and people management skills.
- Strong organisational skills with the ability to manage changing priorities and operational demands.
- Ability to build effective relationships with customers, colleagues, contractors and stakeholders.
- Commitment to health & safety, equality, customer service and continuous improvement.
Interview Process:
Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge, and skills required for the role.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check (where applicable)
- Two completed references
- Occupational Health questionnaire – Fit for Work
- DBS check (if required for the role)
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