Frontline Customer Service Team Lead | Data‑Driven Coach

Lendable in Chatham, Kent, is seeking a Team Lead for the frontline servicing division to coach and develop a team of approximately 10 front-line agents delivering exceptional service and support to customers. You will drive KPI achievement and foster continuous improvement across the team.

You will dedicate up to 30% of your time to process improvements and cross-functional collaboration with Product, Technology, and Operations to streamline workflows and enhance customer journeys.

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