Customer Care Advisor

The Box London Customer Care Advisor

Temporary (4 weeks, with possible extension)

Hybrid: Hackney store / remote

Pay scale: £15.00 per hour

Full-time: Mon-Fri

Start: w/c 16th November 2026, or as soon as possible

About us

The Box London runs luxury sample sales in-store and online with some of the best-known names in fashion. We’re looking for confident, hands-on Customer Care Advisors to support our customers through our busy peak trading period.

Please read before applying

To be considered, you must have:

• Previous customer service experience
• Availability for 40 hours per week: 5 Monday to Friday, 9am–6pm
• Availability for an initial 4-week contract, with the possibility to extend
• Ability to work on a hybrid basis between our Hackney store and home
• Availability to start within November 2026

The role

You will:

• Handle customer queries across phone, email and live chat with timely, empathetic and professional responses
• Track orders and shipments to keep deliveries running smoothly
• Process returns and refunds
• Resolve queries within agreed SLAs and work towards customer service targets
• Work with brands to resolve queries that involve them, applying professional behaviour at all times
• Handle complaints and difficult conversations with good judgement
• Keep accurate case notes and records of customer interactions
• Spot recurring issues and feed them back to the relevant teams
• Work with colleagues across the business to resolve issues and improve the customer experience

What we’re looking for

Essential

• Strong written and verbal communication skills
• Confidence handling complaints and challenging conversations
• Good problem-solving skills and the initiative to use them
• Excellent organisation, attention to detail and record-keeping
• Ability to juggle multiple queries in a fast-paced environment
• A reliable, target-driven, positive team player
• A quiet, reliable home working setup with a stable internet connection

Desirable

• Experience with Shopify
• Experience with customer service platforms such as Gorgias or Zendesk
• Experience in e-commerce, fashion or retail

Interview process

Video interviews will be held

#J-18808-Ljbffr…