Customer Service Administrator / Operations Administrator

Customer Service Administrator / Operations Administrator Customer Service Administrator / Operations Administrator. An Ipswich based heating and cooling firm are looking for a Customer Service & Operations Administrator to join the team. 28-30k per annum + up to 2k performance bonusMonday to Friday 8am – 5pm, 40 hour paid week The Customer Service Administrator / Operations Administrator will perform a varied role including the following:

• Customer service, answering the phone to customers, being first point of contact
• Diary management, coordinating engineer’s diaries, scheduling servicing, breakdowns and installations
• Managing estate agent work orders, managing instructions from letting agents and property managers, liaising with tenants and landlords, ensuring jobs progress
• Bookkeeping and accounts – invoicing, Xero, reconciliations, credit control and supporting financial administration
• Sales and quotation follow ups – following up quotations, converting enquiries into confirmed bookings and identifying opportunities
• Updating CRM, managing app, improving efficiency

The Customer Service Administrator / Operations Administrator will need:

• Previous experience in administration and customer service.
• Bookkeeping experience, ideally using Xero.
• A sales background or confidence in following up quotations and converting enquiries.
• Excellent communication and organisational skills.
• Someone who can prioritise, problem-solve and take initiative.
• Strong attention to detail and a positive, can-do attitude.
• Experience in the heating, plumbing, construction or property management sectors would be an advantage, but isn’t essential.

The Customer Service Administrator / Operations Administrator will benefit from:

• Competitive salary of 28,000- 30,000 depending on experience.
• Performance-related bonus of up to 2,000 per year, linked to achievable KPIs including quotation conversions, customer service, diary management and bookkeeping accuracy.
• Opportunities for training, development and progression.A supportive, established family-run business.
• Modern systems and technology designed to make your working day more efficient.

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