Construction Customer Service Administrator

Job Advertisement: Temporary Construction Customer Service Adviser

Position: Temporary Construction Customer Service Adviser

Location: Leeds LS10

Start Date: Immediate (As soon as possible)

Contract End Date: 31st December 2026

Hours: Full-time

About the Role

We are seeking an organised and confident Temporary Construction Customer Service Adviser to join our team immediately. Running until the end of December 2026, this fast-paced temporary role will directly support our Partnerships Customer Advisor. You will handle a mix of crucial administrative tasks, data recording, and communication to help manage our construction partnerships and keep operations running smoothly through the busy winter period.

Key Responsibilities

• Administrative Support: Assist the Partnerships Customer Advisor with day-to-day administrative tasks, documentation, and filing.
• Customer & Partner Communication: Act as a reliable point of contact for stakeholders, handling inbound emails, web chats, or telephone queries professionally.
• Data & System Management: Use Microsoft Office programmes and construction CRM/scheduling software to accurately record customer interactions and update project logs.
• Coordination: Help manage schedules, pass queries to the relevant internal teams, and track action items to meet partnership deadlines.

About You (Key Requirements)

• Availability: Must be available to start immediately and commit to the full duration of the contract ending on 31st December 2026.
• Tech-Savvy: Highly computer literate and thoroughly confident using Microsoft Office (specifically Word, Excel, and Outlook).
• Strong Organisation: Exceptional attention to detail with the ability to manage a busy workload and multitask effectively.
• Communication Skills: A professional, positive, and confident telephone and written communication style.
• Team Player: Happy to pitch in where needed to support the wider team in a fast-moving construction/partnerships environment.

What We Offer

• Competitive hourly pay rate of £14.50 per hour.
• A welcoming, collaborative team environment.
• Comprehensive onboarding to get you up to speed quickly.

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