Job Summary:
Company: Live NationDepartment: VIP Operations – UK TouringLocation: Farringdon, London and frequently onsite at showsReports to: Senior Director of VIP Operations, UK TouringWorking Hours: Full timeJob Type: Permanent
Role Description
The Event Manager is responsible for the planning, coordination and operational delivery of VIP experiences across Live Nation’s UK touring portfolio, ensuring all event requirements are effectively advanced, resourced and executed to a consistently high standard.
Working collaboratively with international tour coordinators, internal stakeholders, artist management, promoters, venues and suppliers, the role oversees the operational readiness of assigned events, including venue facilities, suitable spaces, hospitality, staffing, security, access arrangements and on-site logistics. The Event Manager acts as a key operational contact for assigned tours, ensuring requirements are confirmed in advance, stakeholders remain aligned and potential issues are identified and addressed ahead of show day.
The role maintains oversight of event operations, expenditure, supplier performance, risks and service standards, working closely with finance, ticketing, and other departmental colleagues to ensure VIP packages are delivered in accordance with agreed inclusions, budgets and expectations.
As part of a newly established department, the Event Manager will contribute to the development of consistent operating procedures, strengthen relationships across the touring portfolio and identify opportunities to improve efficiency and the quality of VIP experiences. Through effective planning, stakeholder management and on-site execution, the role supports the successful delivery and continued growth of VIP across Live Nation’s UK concerts division.
What it’s like to work in the Team
The VIP Operations department is a new venture within Live Nation Concerts, offering the opportunity to contribute directly to the development and success of the team.
Working as part of a lean and high-performing group, you will collaborate with colleagues who bring extensive experience from across the industry, and who all share a genuine passion for music and live entertainment.
What we can offer you
- Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave.
- The Farmiloe Building in Farringdon, London is a beautiful office to work in.
- Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes.
- In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options.
- We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are
Competencies / Skills / Knowledge / Experience
- Experience managing activations or equivalent in live events, touring, festivals, venue operations or hospitality/agency environments.
- Excellent project management skills, with the ability to coordinate multiple events/projects simultaneously and manage competing deadlines.
- Ability to coordinate staffing, security, hospitality, food and beverage, access arrangements and other event-specific requirements.
- Strong understanding of VIP guest experiences, customer service standards and the requirements of premium event offerings.
- Experience managing suppliers and local staffing teams to ensure agreed services are delivered to the required standard.
- Experience advancing events with venues, tour management, promoters or suppliers
- Ability to monitor event expenditure, manage costs and report financial or operational variances.
- Strong problem-solving skills, with the ability to resolve logistical challenges and respond to changing requirements on show day.
- Knowledge of relevant event safety procedures, risk assessments, accessibility requirements and venue operating protocols.
- Experience working with ticketing, finance and other internal teams to ensure event requirements are coordinated and fulfilled.
- Ability to produce event reports, document outcomes and identify opportunities to improve future delivery.
- Full UK driving licence would be advantageous and willingness to travel domestically, including evenings and weekends, is essential.
Desirable
- Working knowledge of event safety legislation, licensing requirements and crowd management principles.
- Experience managing VIP activations across multiple venues or international touring environments.
- First Aid at Work or Emergency First Aid at Work certification.
- Experience using event management, project planning or resource scheduling software.
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
Accountable: Takes ownership of assigned events from initial planning through to completion
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