Hybrid IT Service Desk Engineer – Education & Learning

The Institute of Ismaili Studies (IIS) in London seeks an IT Service Desk Engineer to provide 1st and 2nd line support across the Aga Khan Centre and partner institutions. You will support staff, students and stakeholders with Microsoft 365, Active Directory, end‑user devices and hybrid learning technologies.

Reporting to the IT Systems Manager, you will manage incidents and service requests, assist onboarding/offboarding, administer user accounts and permissions, maintain technical

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