Hybrid Customer Service Team Lead (7-month secondment)

Taylor & Francis Group, an Informa Business, is seeking a Customer Service Team Lead on a 7-month secondment. The role combines home-based work with three days in the Milton Park, Oxfordshire offices, leading a global CS team to enhance satisfaction and efficiency.

You will drive process improvements, manage performance against SLAs, and support the Customer Service Manager in daily operations and project delivery.

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